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OUR MISSION: To provide user friendly
solutions that enable people to care for themselves and live on
their own.
THE COMPANY: Founded in
2004 by experienced health care and telecommunication professionals,
Freedom TeleCare has developed innovative yet simple solutions that
solve the problems encountered in today's Home Health Care environment.
Freedom Telecare's CareCalls®
are used by leading national Home Healthcare
Agencies and by families caring for their loved ones.
THE SYSTEM TECHNOLOGY:
Freedom Telecare’s
service provider has delivered millions of communications transactions
in its 5-year history, the system is considered to be the most robust
interactive communications engine on the market. This Advanced Interactive
Communications Services platform has been designed to benefit from
hardware available in Internet web-farms. It is based on the exchange
of information using standard Internet protocols such as HTTP and
XML. This makes the architecture distributed and promotes high levels
of availability and reliability by using redundant systems that
replicate all critical components.
SCALABILITY: Scalability is a key factor in growing
to our customer demands. Our system is currently capable of handling
5,000 simultaneous CareCalls®. The telephony systems we use
are housed in the facilities of telecommunications providers Global
Crossing and AT&T, therefore, we are able to rapidly expand
our telephony bandwidth as required.
RELIABLITY: Because our CareCalls® carry
time sensitive information, our clients count on us to be extremely
reliable. Our system architecture is designed in a modular and parallel
fashion that provides fault tolerance and redundancy so that if
any one point in the system fails, there are standby parallel components
available as backups.
AVAILABILITY: Freedom Telecare’s service
provider has achieved availability levels of 99.99 %, equivalent
to systems "Commercial Fault Tolerant" or "Fault
Tolerant", and in which the down-time is in the order of 50
minutes/year or less. All critical servers have "hot-swappable"
components and "QuickConnect" wiring. Using these type
of servers, if a server should fail it can be easily removed from
the system and replaced quickly.
COLLECTION OF YOUR PERSONAL INFORMATION: Freedom
Telecare only saves such personal information that is necessary
for you to access and use our services. This personal information
includes, but is not limited to, first and last name, physical address,
email address, phone number, birth date, financial information,
and medication information.
HOW WE USE YOUR PERSONAL INFORMATION:
Your personal
information will be used in order to provide you with better service.
This includes the use of information for services or communicating
back to you. Credit card numbers are used only for payment processing
and are not used for any other purpose.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH:
We will NOT sell or rent your name or personal information to anyone
else. We DO NOT sell, rent or provide outside access to our mailing
list at all. If required by law, search warrant, subpoena or court
order, Freedom Telecare may be required to release such personal
information.
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